The Keys To Success

The Ritz-Carlton Bahrain celebrates a grand milestone with two Les Clefs d’Or members

The Ritz-Carlton, Bahrain is synonymous with luxury service and what better way to be an iconic flagship than to have two sets of the internationally acclaimed Golden Keys? The five-star property is proud to announce that Concierge Agent, Roberto Capulong, is now officially recognised as a Les Clefs d’Or member, making The Ritz-Carlton, Bahrain the most heralded concierge team in the Kingdom.

The Les Clefs d’Or UAE and Bahrain Hotels Concierge Group (Affiliated to Les Clefs d’Or UAE) conducted the pinning ceremony on August 3, at The Ritz-Carlton, Bahrain attended by around 80 participants. The agenda also included an insightful and truly inspirational panel discussion with the hotel’s senior management, including General Manager Bernard de Villele, Executive Assistant Manager in charge of Sales, Marketing and Public Relations, Jeremy Canivet, and Director of Culinary and Food and Beverage, Yann Bernard Lejard, along with Les Clefs d’Or UAE National President, Abey Sam. 

Roberto started in the property back in 1994 as a bellman and eventually became an airport representative in 1998. With his passion and drive, he worked hard to become a qualified concierge in 2010 responsible for providing guests with the most memorable experiences of their stay.

The luxury property first acquired the Golden Keys when Chief Concierge, Mark Nadonza, became a member of this prestigious organisation in 2016.

The Ritz-Carlton Bahrain celebrates a grand milestone

On the occasion, General Manager Bernard de Villele commented: “Having two gentlemen in the hotel wearing the Golden Keys, gives us the utmost pride, as it is indeed a sign of our never-ending commitment to ensure that all services provided by the hotel are of the highest standards. Indeed, it is a great achievement for our esteemed property to have two out of 4,000 members of Les Clefs d’Or worldwide. To become a member, one must have a minimum of five to six years of experience in the same position, pass a series of interviews and exams, as well as complete a six-month project in which only 25% become qualified. To become a Les Clefs d’Or is a lifestyle. One must have to be permanently inspired to provide the ordinary and the exceptional. We are really honoured to have both Mark and Roberto presenting our hotel guests the very best insights into Bahrain, whether it is a lifestyle experience, culinary journey, or something extraordinary.”

“I am very proud to receive this recognition and title. It was not an easy journey. It takes hard work, dedication, and perseverance. My dream is to be the next Chief Concierge and I am positive that this is achievable, with the support of my team and the senior management,” Says Roberto.