Pascal Etienne
Complex Director of Food & Beverage, The Westin & Le Méridien City Centre Bahrain

You recently stepped into your new role. Please share the major highlights so far and immediate plans for the properties’ culinary offerings.
This is obviously an exciting challenge as I have the privilege of managing two hotels with different brand standards. In addition to the fact that we are connected to City Centre Bahrain mall, the aim is to increase the reputation of our restaurants, especially the Spanish restaurant Salero, and increase the footfall through our restaurants. To do this, the service, atmosphere and cuisine must be refined to create a unique experience for our customers.

As someone who’s helmed kitchens at various well-known hospitality brands, in what way do you think guests’ dining expectations have evolved and what should hotels be doing to adapt?
Above all, customers are looking for a global experience in terms of atmosphere, service, food or ambience. Sustainability has become a parameter for people these days. A personalised service will add an extra touch and allow customers to become loyal. In addition, the authenticity of the offer is crucial in determining how we stand out in the market.

Having lived in different countries in the region, how does Bahrain stand out for you?
As a family man and a father, infrastructure, such as schools, hospitals and entertainment, plays an essential role. Bahrain is a welcoming, multicultural country with a high quality of life. I would say that we have the facilities of a metropolis with a rural lifestyle.