Layla AlTurabi
Marketing and Communications Manager, The K Hotel

What do you most love about your job?
What I absolutely love about my job is the dynamic fusion of creativity and innovation. The hospitality industry is an ever-changing world that constantly keeps me on my toes. Whether it’s collaborating with influential figures, crafting engaging social media strategies or creating immersive experiences, we as marketers continuously push the boundaries to intrigue our customers and extend the reach of our brand. I am excited to continue exploring new ideas and changing the way we connect with our valued guests, making an enduring impact on the world of hospitality

What major announcements can we expect at the property in 2024?
First and foremost, our highly anticipated renovation project will reach its culmination in January 2024, unveiling an entirely revitalised and welcoming ambience that is sure to delight our valued guests.
Furthermore, we are forging exciting business partnerships that will enable us to introduce novel and enticing experiences not only to our cherished guests but also to the wider community. Moreover, we have undertaken a comprehensive revamp of our loyalty programme, aiming to provide an enhanced array of benefits and exclusive privileges meticulously tailored to meet the discerning needs of our guests.

In your opinion, what are the most important requirements of good communication in the workplace?
Effective communication is absolutely essential in any workplace, particularly in hospitality, where daily interactions with the public are the norm. Recognising and catering to the unique needs of customers, staff and suppliers is key to forming meaningful connections. When you attentively listen to others, considering their perspectives and responding thoughtfully, you bring valuable insights to the conversation. Being clear and concise is also crucial; using fewer words keeps your audience engaged. Confidence plays a significant role as well. It’s not just about the words you say but also how you present yourself through body language.